Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of items may be exempt from being returned, such as personalized or customized products. If you are unsure whether your item is eligible for return, please contact us for clarification.
Return Request Process
To initiate a return, you must email us at [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with your return. Returns requested after 30 days may not be accepted.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you will be responsible for any loss or damage during return shipping.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card company. Please note that shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return request process outlined above for your original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the item to assess the issue. Depending on the situation, we may offer a replacement, refund, or other resolution. Please do not return damaged items without prior approval.
Contact Information
If you have any questions about this Return and Refund Policy or need assistance with a return, please reach out to us via email at [email protected]. We are here to help and will respond to your inquiry as soon as possible. Please allow up to 48 hours for a response during business days.